SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We

apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

Lead Technical Analyst

As a Lead Technical analyst, part of Billing Domain, you will have a thorough knowledge of the company’s Billing system and its integrations with CRM, Ordering, and Financial Systems. You will have a sound understanding of SITA billing implemented solution under Kenan FX6, PostgreSQL, Talend and other associated tools (API, etc.) used for application integrations.

You will work within the parameters of SITA’s security processes and standards.

Your role encompasses the validation of both business and technical requirements, assessing system impacts, as well as critically evaluating and providing input on supplier-provided solutions. You will be required to engage in essential technical support tasks for the billing application, including but not limited to support and testing, operational monitoring, patching, and performing technical and impact analyses, all within the guidelines of SITA's established standards and procedures.

What you will do:

• Participate and contribute on workshops to understand and scope Billing business requirements or any technical requirements, and review specifications and acceptance criteria’s.
• Challenge proposed solutions, liaising with technical teams and/or supplier to understand technical impacts on the system, efforts, simplification, review test cases, review delivered documentation.
• Proactively suggest and implement ways to improve the service to Billing end users, either via application improvements or process changes.
• Participate in technical integration tests and UAT support with Billing team and/or any third-party service/application providers and verify requirements adherence to the delivered solution.
• Maintain and ensure all relevant Billing application’s documentation is in place and updated when necessary (i.e., Functional and Technical specification, Interface specification, Test plans, test result, Release Note, Operation manual, Training manual)
• Work in an Agile environment, actively participate on DevOps daily meetings with supplier and review stories prioritization, sprint scope, and maintain the sprint backlog balancing the requirements of stakeholder’s business / IS.
• Act as a technical lead for multiple small/medium projects that have significant business impact, participate on the solution definition, implementation scoping, test and deployment follow up.
• Work effectively with project teams that may be local or distant. You will easily and effectively communicate and negotiate up and down the organizational hierarchy. You should ensure continuous understanding and alignment regarding project progress and guarantee Operational Excellence in accordance with the contract / project terms.

Key knowledge & skills

• Minimum of 8 years IT experience with proven experience of OSS/BSS domains specifically on Telecom Billing systems using Kenan FX (Amdocs) with two full lifecycle implementations participation as a Technical Analyst or on Solution architecture.
• Proven experience across Billing domain mainly: Products, CMS, Pricing, Guiding, Rating models, RC/NRC charges, Usage, Taxation models, Discounts, Billing, Invoicing, Adjustment and Accounting integration and able to deep in depth and understand functional specificities of SITA overall billing solutions.
• Demonstrate ability to support actively application teams (internal / supplier) and to work under pressure during bill cycles, accept multi-tasking and priority changes (any time) and be flexible enough and innovative on finding solutions and technical initiatives to adapt the new context.
• An experience in Agile framework or method (i.e., Scrum, Kanban), and understanding of software development life cycle models and Azure DevOps practices would be a must.
• Experience in Business Analysis and IT solution architecture.
• Experience with applying ITIL processes and standards for managing application.
• Knowledge of Unix shell scripting, Azure Cloud Infrastructure, development of Java using REST APIs and Azure Cloud Infrastructure.
• Excellent group communication skills such as leading discussions, briefing sessions, and telephone conferences in a multi-cultural and diverse business environment. Demonstrated ability to communicate effectively and confidently at all levels i.e., in detail with technical staff/providers and in summary with senior management.
• University IT Software Engineer or Computer Science degree or equivalent. 
• Fluent in English. 

Nice to have:

•  Experience of airline industry

WHAT WE OFFER:  

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).

⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!

🙌🏽 Competitive benefits according to the local market

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Information for Recruitment Agencies:

SITA as well as all related entities do not accept any candidate submission from unsolicited third parties. Candidates presented by unsolicited third parties (such as recruitment agencies, head hunters etc.), will not be entered into the recruitment process and will not be considered further. Further on, no contractual relationship will result out of such a submission between SITA and a third party. SITA is not obligated nor willing to pay any fee to third parties submitting candidates in this manner. Your data is handled according to the compliance guidelines of SITA.

Data Processing:

SITA is proud to be an equal opportunities employer. We are committed to providing equal access to employment opportunities to all prospective employees within the recruitment process. SITA complies with and supports all national and local laws pertaining to non-discrimination. Please note that SITA is supported by Serendi for Talent Acquisition Services. As their Recruitment Process Outsourcing provider Serendi is exclusively in charge of the above-mentioned position. Your data is handled according to the compliance guidelines SITA. Please see the Recruitment Data Privacy Statement for more information. If you have any questions your recruiter will be happy to help. www.serendi.com