Technical Support Representative – Czech Speaking

Are you looking for a full-time opportunity where you can make use of your great language skills in Czech? Would you like to be part of a reputable, multinational company?

This Technical Support Representative role at our partner gives you the chance to show your talent in client communication and IT solutions, while working closely with like-minded colleagues at a central location in Budapest.

Responsibilities

• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress on time
• Escalate unresolved calls to the resolution support team
• Perform peer-to-peer call/ticket/language audits
• Provide feedback on procedures
• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

Requirements

• B2/C1 level Czech language knowledge in combination with excellent (B2 and above) English language
• Excellent verbal & written communication skills and telephone manner
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• 0,5 to 2 years of experience in L1 or L2 on-site or remote Application / Infrastructure support or Software development (IT Service Desk)
• Hands-on experience with ticketing systems like Service Now, BMC Remedy, Monitoring Tools, CA Service Desk
• Problem-solving abilities, strong logical analytics 

Working Arrangements and Benefits

• Working in shifts between 7 a.m. and 7 p.m. from Monday to Friday, and possibly on Bank Holidays
• Gross monthly salary 700 000 - 800 000 HUF, depending on experience
• Benefits to be discussed with our client during the interview

Data Processing:

Serendi SA is proud to be an equal opportunities employer. We are committed to providing equal access to employment opportunities to all prospective employees within the recruitment process. The Group complies with and supports all national and local laws pertaining to non-discrimination. Please note that the Group is supported by Serendi for Talent Acquisition Services. Your data is handled according to the compliance guidelines of the Group. Please see the Recruitment Data Privacy Statement for more information. If you have any questions your recruiter will be happy to help. www.serendi.com (Serendi SA, Avenue de la Gare 2, CH-1700 Fribourg)