IT Technical Consultant, Operations

Our partner is looking for a Technical Consultant who is passionate about IT operations, observability, and driving exceptional customer outcomes. Whether you're an experienced professional or a tech-savvy problem solver eager to grow, this is your opportunity to make a significant impact.

In this role, you’ll help customers explore and adopt our partner’s powerful full-stack observability and monitoring solutions. Your insights and technical expertise will help organizations navigate performance challenges and transform the way they manage their IT infrastructure.

Key Responsibilities:  

• Understand client needs and translate them into effective solutions, focusing on network monitoring, server & application performance, and digital experience monitoring
• Deliver engaging product demonstrations, solution walkthroughs, and technical workshops — both online and on-site
• Collaborate closely with Sales and Account Managers to support pre-sales discussions and drive deal closure
• Provide expert input on RFPs, RFIs, and technical documentation
• Partner with customers post-sale to ensure successful onboarding, configuration, and adoption of the company's solutions
• Continuously stay updated on product capabilities, feature enhancements, and market trends
• Represent the company at industry events, webinars, and conferences, showcasing our innovation and thought leadership

Requirements

• Experienced in IT observability and passionate about solving real-world technology challenges
• Exposure to IT infrastructure, network performance, or application monitoring tools.
• Familiarity with observability platforms such as Datadog, Dynatrace, AppDynamics, SolarWinds, Grafana, New Relic, PRTG, etc.
• Understanding of containerization technologies (Docker, Kubernetes) and cloud monitoring tools like AWS CloudWatch, Azure Monitor, or Google Cloud Operations
• Basic knowledge of OpenTelemetry, distributed systems, or AI/ML-based performance bottleneck detection is a plus
• Strong communication and presentation skills, with confidence in interacting with both technical and business audiences
• Fluent in English and Dutch 

Benefits

• Competitive salary package aligned with the candidate's qualifications, experience, and the market value of the role
• Continuous training and professional development opportunities
• Supportive and inclusive team and colleagues
• Clear development plan in the short, medium, and long run
• Participation in coaching and mentoring schemes
• Opportunity to work with a global team and contribute to the growth of a leading technology company
• Please note that this role is based in Utrecht and will require periodic travel

Applicants should have valid work authorization (EU or national passport), be based within a reasonable commuting distance.

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Data Processing:

Serendi SA is proud to be an equal opportunities employer. We are committed to providing equal access to employment opportunities to all prospective employees within the recruitment process. The Group complies with and supports all national and local laws pertaining to non-discrimination. Please note that the Group is supported by Serendi for Talent Acquisition Services. Your data is handled according to the compliance guidelines of the Group. Please see the Recruitment Data Privacy Statement for more information. If you have any questions your recruiter will be happy to help. www.serendi.com (Serendi SA, Avenue de la Gare 2, CH-1700 Fribourg)